Frequently Asked Questions - Spiritual Gifts

Find answers to common questions about ordering, shipping, gift vouchers, healing crystals, crystal jewellery, personalised gifts, returns, and shopping with Spiritual Gifts.

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards, PayPal, Afterpay, Shopify Pay, Apple Pay and Google Pay.

Can I use a gift voucher online?

Yes. Simply enter your gift voucher code at checkout and the voucher value will be applied to your order.

How do I redeem my Spiritual Gifts Voucher?

Redeeming your Spiritual Gifts Voucher is quick and easy.

Simply add your chosen items to your cart and proceed to checkout. On the checkout page, enter your voucher code into the “Discount code or gift card” field and click Apply. The voucher value will automatically be deducted from your order total.

If your purchase exceeds the voucher value, you can simply pay the remaining balance using your preferred payment method.

Can I send a Spiritual Gifts Voucher directly to someone else?

Yes. Once purchased, the voucher is delivered instantly by email. You can forward the email directly to the recipient or print the voucher and include it inside a card or gift.

This makes Spiritual Gifts Vouchers a perfect last-minute gift for birthdays, anniversaries, sympathy gifts, thank you gifts, Christmas, Mother’s Day, Father’s Day, and special occasions.

Shipping

How long does delivery take?

We offer fast Australia-wide shipping. Most orders are dispatched within 1–2 business days. Delivery times vary depending on location but are typically 2–7 business days.

Do you ship internationally?

No. Spiritual Gifts currently ships Australia-wide only.

Will prices or invoices be included if I send a gift directly to someone?

No. Orders from Spiritual Gifts are dispatched without invoices, receipts, or pricing information inside the parcel, making them perfect for sending directly to loved ones.

Each parcel includes a packing slip showing only the sender and recipient details so the recipient knows who their thoughtful gift is from.

Returns & Exchanges

What is your return policy?

We do not offer returns or refunds for change of mind purchases. However, if your item arrives damaged, faulty, or incorrect, please contact us within 3 days of delivery and we’ll work with you to resolve the issue.

Natural variations in crystals, gemstones, timber, handcrafted items, and other natural products are not considered faults and are part of their unique beauty.

What if my item arrives damaged or incorrect?

We’re sorry to hear that. Please contact us within 3 days of delivery with photographs of the item, packaging, and any damage. We’ll assess the issue and work with you to arrange a suitable resolution.

Crystals & Products

Are your crystals natural?

Yes. All of our crystals are natural and carefully selected. As natural products formed by the Earth, each crystal is unique and may vary slightly in colour, pattern, shape, size, and formation.

Are the crystals shown the exact crystals I will receive?

Unless specifically stated otherwise (for example, products listed as “Intuitively Chosen”), the crystal you receive may vary slightly from the product images due to natural differences in colour, pattern, shape, size, and formation.

Where a listing is marked as “You Will Receive the Exact Crystal Shown”, the crystal photographed is the exact piece that will be carefully packed and sent to you.

Every crystal is unique, naturally formed, and selected with care, making each piece beautifully individual.

How do I cleanse my crystals?

Popular crystal cleansing methods include moonlight cleansing, sound cleansing, smudging with sage, Palo Santo, Selenite charging plates, and crystal charging bowls. Always research your specific crystal before using water, as some crystals are porous or water-sensitive.

Gift Vouchers

Do gift vouchers expire?

No. Spiritual Gifts Gift Vouchers do not expire and can be redeemed at any time.

Can I use multiple gift vouchers in one order?

Only one gift voucher code can be applied per order at checkout.

How the Spiritual Gifts Voucher Works

  1. Choose Your Amount – Select the value that suits your gift.
  2. Instant Email Delivery – The voucher code is sent directly to your inbox after purchase.
  3. Easy Redemption – Print or forward the voucher; the recipient can redeem it at checkout on SpiritualGifts.au.

Gift Giving

Can I send my order directly to the recipient?

Yes. Many customers send gifts directly to family, friends, colleagues, and loved ones. As no pricing information is included in the parcel and complimentary gift messages are available, Spiritual Gifts makes gifting easy and meaningful.

Can I include a personalised gift message?

Absolutely.

Simply enter your message in the “Sending a Gift? Add Your Personal Message Here” box in your shopping cart before checkout and we’ll carefully handwrite your message on a complimentary gift card.

This personal touch makes your gift even more meaningful and allows you to send comfort, support, love, encouragement, sympathy, or heartfelt wishes directly to the recipient.

Are prices or invoices included when sending a gift?

No. Orders from Spiritual Gifts are dispatched without invoices, receipts, or pricing information inside the parcel.

Each parcel includes a packing slip showing only the sender and recipient details so the recipient knows who their thoughtful gift is from.

Perfect for Sending Directly to Someone Special

Sending a gift directly to the recipient? Orders from Spiritual Gifts are dispatched without invoices, receipts, or pricing information inside the parcel, making gifting simple and stress-free.

Each parcel includes a packing slip showing only the sender and recipient details so your loved one knows who their thoughtful gift is from.

You can also include a complimentary personalised gift message. Simply enter your message in the “Sending a Gift? Add Your Personal Message Here” box in your shopping cart before checkout and we’ll carefully handwrite your message on a complimentary gift card.

This personal touch makes your gift even more meaningful and allows you to send comfort, support, encouragement, love, sympathy, or heartfelt wishes directly to the recipient.

About Spiritual Gifts

Is Spiritual Gifts an Australian-owned business?

Yes. Spiritual Gifts is a proudly Australian-owned family business dedicated to offering meaningful Spiritual Gifts, Healing Crystals, Crystal Jewellery, Religious Gifts, Angel Gifts, Spiritual Décor, and Energy-Healing Tools.

We are passionate about helping people find comfort, support, inspiration, and meaningful gifts for life’s special moments and challenges.

Where do you ship from?

All orders are carefully packed and dispatched from our Queensland-based Spiritual Gifts warehouse.

Unlike many online retailers, our products are in stock and shipped directly by us, allowing us to provide personal service, quality control, and fast Australia-wide shipping.

How can I contact Spiritual Gifts?

If you have a question about a product, an order, shipping, gift giving, or anything else, we’re always happy to help.

You can contact us via:

Email: info@spiritualgifts.au
Website: SpiritualGifts.au

We aim to respond to enquiries as quickly as possible and pride ourselves on providing friendly, personalised customer service.

Do you offer gifts for special occasions?

Yes. Many of our customers purchase gifts for birthdays, anniversaries, Christmas, Mother’s Day, Father’s Day, sympathy and memorial occasions, religious celebrations, housewarmings, graduations, thank you gifts, and special milestones.

Our carefully curated collection includes meaningful Spiritual Gifts, Healing Crystals, Angel Gifts, Religious Gifts, Crystal Jewellery, and keepsakes suitable for a wide range of occasions.

Why choose Spiritual Gifts?

We believe some gifts just feel different.

At Spiritual Gifts, we focus on meaningful gifting, quality products, and exceptional customer care. Whether you’re shopping for yourself or someone special, you’ll find a carefully selected range of Healing Crystals, Spiritual Gifts, Religious Gifts, Angel Gifts, Crystal Jewellery, Spiritual Décor, and Energy-Cleansing Tools designed to inspire, comfort, support, and uplift.

Many customers choose Spiritual Gifts because we offer:

  • Australian-owned family business
  • Australia-wide shipping
  • Complimentary handwritten gift messages
  • No invoices or pricing included in gift parcels
  • Carefully selected Spiritual Gifts and Healing Crystals
  • Friendly and personalised customer service
  • Meaningful gifts for every occasion