Frequently Asked Questions - Spiritual Gifts

Find answers to common questions about ordering, shipping, gift vouchers, healing crystals, crystal jewellery, personalised gifts, returns, and shopping with Spiritual Gifts.

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards, PayPal, Afterpay, Shopify Pay, Apple Pay and Google Pay.

Can I use a gift voucher online?

Yes. Simply enter your gift voucher code at checkout and the voucher value will be applied to your order.

How do I redeem my Spiritual Gifts Voucher?

Redeeming your Spiritual Gifts Voucher is quick and easy.

Simply add your chosen items to your cart and proceed to checkout. On the checkout page, enter your voucher code into the “Discount code or gift card” field and click Apply. The voucher value will automatically be deducted from your order total.

If your purchase exceeds the voucher value, you can simply pay the remaining balance using your preferred payment method.

Can I send a Spiritual Gifts Voucher directly to someone else?

Yes. Once purchased, the voucher is delivered instantly by email. You can forward the email directly to the recipient or print the voucher and include it inside a card or gift.

This makes Spiritual Gifts Vouchers a perfect last-minute gift for birthdays, anniversaries, sympathy gifts, thank you gifts, Christmas, Mother’s Day, Father’s Day, and special occasions.

Shipping

How long does delivery take?

We offer fast Australia-wide shipping. Most orders are dispatched within 1–2 business days. Delivery times vary depending on location but are typically 2–7 business days.

Do you ship internationally?

No. Spiritual Gifts currently ships Australia-wide only.

Will prices or invoices be included if I send a gift directly to someone?

No. Orders from Spiritual Gifts are dispatched without invoices, receipts, or pricing information inside the parcel, making them perfect for sending directly to loved ones.

Each parcel includes a packing slip showing only the sender and recipient details so the recipient knows who their thoughtful gift is from.

Returns & Exchanges

What is your return policy?

We do not offer returns or refunds for change of mind purchases. However, if your item arrives damaged, faulty, or incorrect, please contact us within 3 days of delivery and we’ll work with you to resolve the issue.

Natural variations in crystals, gemstones, timber, handcrafted items, and other natural products are not considered faults and are part of their unique beauty.

What if my item arrives damaged or incorrect?

We’re sorry to hear that. Please contact us within 3 days of delivery with photographs of the item, packaging, and any damage. We’ll assess the issue and work with you to arrange a suitable resolution.

Crystals & Products

Are your crystals natural?

Yes. All of our crystals are natural and carefully selected. As natural products formed by the Earth, each crystal is unique and may vary slightly in colour, pattern, shape, size, and formation.

Are the crystals shown the exact crystals I will receive?

Unless specifically stated otherwise (for example, products listed as “Intuitively Chosen”), the crystal you receive may vary slightly from the product images due to natural differences in colour, pattern, shape, size, and formation.

Where a listing is marked as “You Will Receive the Exact Crystal Shown”, the crystal photographed is the exact piece that will be carefully packed and sent to you.

Every crystal is unique, naturally formed, and selected with care, making each piece beautifully individual.

How do I cleanse my crystals?

Popular crystal cleansing methods include moonlight cleansing, sound cleansing, smudging with sage, Palo Santo, Selenite charging plates, and crystal charging bowls. Always research your specific crystal before using water, as some crystals are porous or water-sensitive.

Gift Vouchers

Do gift vouchers expire?

No. Spiritual Gifts Gift Vouchers do not expire and can be redeemed at any time.

Can I use multiple gift vouchers in one order?

Only one gift voucher code can be applied per order at checkout.

How the Spiritual Gifts Voucher Works

  1. Choose Your Amount – Select the value that suits your gift.
  2. Instant Email Delivery – The voucher code is sent directly to your inbox after purchase.
  3. Easy Redemption – Print or forward the voucher; the recipient can redeem it at checkout on SpiritualGifts.au.

Gift Giving

Can I send my order directly to the recipient?

Yes. Many customers send gifts directly to family, friends, colleagues, and loved ones. As no pricing information is included in the parcel and complimentary gift messages are available, Spiritual Gifts makes gifting easy and meaningful.

Can I include a personalised gift message?

Absolutely.

Simply enter your message in the “Sending a Gift? Add Your Personal Message Here” box in your shopping cart before checkout and we’ll carefully handwrite your message on a complimentary gift card.

This personal touch makes your gift even more meaningful and allows you to send comfort, support, love, encouragement, sympathy, or heartfelt wishes directly to the recipient.

Are prices or invoices included when sending a gift?

No. Orders from Spiritual Gifts are dispatched without invoices, receipts, or pricing information inside the parcel.

Each parcel includes a packing slip showing only the sender and recipient details so the recipient knows who their thoughtful gift is from.

Perfect for Sending Directly to Someone Special

Sending a gift directly to the recipient? Orders from Spiritual Gifts are dispatched without invoices, receipts, or pricing information inside the parcel, making gifting simple and stress-free.

Each parcel includes a packing slip showing only the sender and recipient details so your loved one knows who their thoughtful gift is from.

You can also include a complimentary personalised gift message. Simply enter your message in the “Sending a Gift? Add Your Personal Message Here” box in your shopping cart before checkout and we’ll carefully handwrite your message on a complimentary gift card.

This personal touch makes your gift even more meaningful and allows you to send comfort, support, encouragement, love, sympathy, or heartfelt wishes directly to the recipient.

About Spiritual Gifts

Is Spiritual Gifts an Australian-owned business?

Yes. Spiritual Gifts is a proudly Australian-owned family business dedicated to offering meaningful Spiritual Gifts, Healing Crystals, Crystal Jewellery, Religious Gifts, Angel Gifts, Spiritual Décor, and Energy-Healing Tools.

We are passionate about helping people find comfort, support, inspiration, and meaningful gifts for life’s special moments and challenges.

Where do you ship from?

All orders are carefully packed and dispatched from our Queensland-based Spiritual Gifts warehouse.

Unlike many online retailers, our products are in stock and shipped directly by us, allowing us to provide personal service, quality control, and fast Australia-wide shipping.

How can I contact Spiritual Gifts?

If you have a question about a product, an order, shipping, gift giving, or anything else, we’re always happy to help.

You can contact us via:

Email: info@spiritualgifts.au
Website: SpiritualGifts.au

We aim to respond to enquiries as quickly as possible and pride ourselves on providing friendly, personalised customer service.

Do you offer gifts for special occasions?

Yes. Many of our customers purchase gifts for birthdays, anniversaries, Christmas, Mother’s Day, Father’s Day, sympathy and memorial occasions, religious celebrations, housewarmings, graduations, thank you gifts, and special milestones.

Our carefully curated collection includes meaningful Spiritual Gifts, Healing Crystals, Angel Gifts, Religious Gifts, Crystal Jewellery, and keepsakes suitable for a wide range of occasions.

Why choose Spiritual Gifts?

We believe some gifts just feel different.

At Spiritual Gifts, we focus on meaningful gifting, quality products, and exceptional customer care. Whether you’re shopping for yourself or someone special, you’ll find a carefully selected range of Healing Crystals, Spiritual Gifts, Religious Gifts, Angel Gifts, Crystal Jewellery, Spiritual Décor, and Energy-Cleansing Tools designed to inspire, comfort, support, and uplift.

Many customers choose Spiritual Gifts because we offer:

  • Australian-owned family business
  • Australia-wide shipping
  • Complimentary handwritten gift messages
  • No invoices or pricing included in gift parcels
  • Carefully selected Spiritual Gifts and Healing Crystals
  • Friendly and personalised customer service
  • Meaningful gifts for every occasion
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Spiritual Gifts
Sandra M.

Really quick postage. Well wrapped with great prices.

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Spiritual Gifts
Anonymous

INCREDIBLE 🐂

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Spiritual Gifts
Melissa G.

Packaged beautifully fast delivery

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Spiritual Gifts
Miranda G.

This little shop is one of the best I've come across. So many beautiful spiritual products from jewellery to crystals to many, many more. The service is great, and products arrive quickly. This is my one stop shop for all occasions. Thankyou spiritual gifts!

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Spiritual Gifts
Anonymous

Easy to order and delivery was very prompt!

Purchased medals - great to deal with - follow up calls regarding queries responded to … Thank-you …

I was accidentally sent the wrong scent candle when I emailed I got a reply straight away apologising and the correct sent was sent out to me the next day at no charge. Customer service was lovely. I will definitely be shopping here again

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Spiritual Gifts
Anonymous

Nicky was responsive and helpful with any questions I had. Her products are of great quality and delivered on time. Will definitely order with her again

Thank you so much for your beautiful review.

I truly appreciate your continued support — it’s always an absolute pleasure to assist you with your purchases. I’m so happy to hear you were pleased with your items and that everything arrived on time.

I look forward to assisting you again in the future.

Warm regards,
Nicky

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Spiritual Gifts
Anonymous

Had a great shopping experience with Spiritual Gifts. Items were wrapped and presented well. Would buy from again. Many thanks.

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Spiritual Gifts
Bianca S.

⭐️⭐️⭐️⭐️⭐️
I’m absolutely in love with every single crystal I received.. they’re even more stunning in person, and you can truly feel their energy. Each one has such a unique vibration and presence, and it’s clear how much love and care goes into every piece. The quality is incredible, the packaging was gorgeous, and the energy felt instantly uplifting the moment I opened the box.

You can tell this is a one-woman show made with heart! Every detail radiates intention and soul. Thank you so much for sharing your magic and helping bring more beauty and healing energy into my home. ✨💗

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Spiritual Gifts
Elizabeth P.

Recently shopped online at Spiritual Gifts
Some items that I was looking at had become unavailable & the owner, Nicky reached out & let me know & to offer an alternative replacement
The service at Spiritual Gifts is 5 Star & the products are beautiful. Highly recommend this store ⭐️⭐️⭐️⭐️⭐️

Nicky was a wonderful help in getting just the right crystal. She runs areally caring business that was great to deal with. The crystals are such perfect quality and come in a variety of shapes. Loved dealing with these truly spiritual souls

Amazing personal service from Spiritual Gifts. Nicky was very helpful in finding that specific gift I was looking for. Price was affordable and arrived fast and well packaged. Highly recommended!!

The variety of items available from Spiritual Gifts AU is truly impressive, and you can tell a lot of thought and care goes into each item. The descriptions were clear and meaningful, making it easy to choose something special whether it be for myself or a loved one. There is something for everyone!

Customer service was excellent—they are responsive, kind, and very helpful with any questions I had.

If you’re looking for unique, high-quality crystals, candles or just something special, I highly recommend Spiritual Gifts. I will definitely be returning for future purchases and recommending to friends and family!

Happy with the various products purchased - good service - information of various crystals - colours - angels etc easy to access as well - love the variety of it all - perfect gifts and personal feel good items :)